WARRANTY + repairs
Fine Jewelry
We guarantee that every TYTIN piece is free of manufacturing defects when leaving our studio. If you have received your piece and feel there is a defect, please contact us within 24 hours of receipt to resolve the issue.
Within the first 6 months of your fine jewelry and/or custom design purchase, we will cover minor repairs of your piece free of charge as long as it is due to normal wear and tear and/or there is a manufacturing defect. These repairs also include replacing small stones under 2mm. However, center diamonds and gemstones are not included. Please consider getting your piece covered by insurance such as Jewelers Mutual or looking into your home/renter’s insurance. We are happy to add on an appraisal for a fee or send a referral for insurance purposes.
After 6 months, your repair will be subject to a fee that is determined on a case-by-case basis.
Warranty does not apply to pieces that have been damaged due to improper care, exposed to extreme and unreasonable force, gone through improper cleaning methods, visibly bent out of shape, or have been worked on by another jeweler. Please read our Jewelry Care Guide to ensure proper care of your piece.
All custom designed pieces and fine jewelry pieces include yearly complimentary cleaning, re-polishing, and stone tightening services for the lifetime of your piece. Please allow 3-5 business days for this service once your piece is received, and reach out via our Contact page to schedule your cleaning.
If you are unable to come to visit us in person for the complimentary cleaning/inspection and or repair issue, we are happy to email you a round trip, fully insured UPS 2nd day shipping label for $65 or a USPS Priority Mail label for $20 (only insured for up to $50).
Silver + Brass Jewelry
Again, we ensure every TYTIN piece, including our silver and brass pieces, are crafted with the best of care and quality. If you feel there is a defect, please reach out to us within 24 hours to resolve the issue.
We offer complimentary repair on our silver and bronze pieces within the first month of purchase as long as it is due to normal wear and tear or a manufacturing defect. Complimentary repair does not apply to pieces that have been damaged due to improper care, exposed to extreme and unreasonable force, gone through improper cleaning methods, visibly bent out of shape, or have been worked on by another jeweler.
After the first month, your repair may be subject to a fee which is determined on a case-by-case basis. Client is responsible for shipping costs. Silver and brass pieces do not include yearly complimentary cleaning.
As always, if you have any issue regarding a defective item, please reach out to us via our Contact form.