FAQS

How do I figure out my ring size?

The most accurate way to figure out your finger size is to go to your local jewelry store and get sized by a professional. If you are local to Chicago, I would be happy to arrange a meeting at our studio to size your finger. This can even be done after you make a purchase! Just include in the notes or email me directly that you need to schedule a sizing. If you have made a purchase and are out of state, I will also send you a plastic ring sizer to confirm your size before proceeding to any resizing.

If you are not local, do not have access to a jewelry store, and want to figure out your size before purchasing, the next best thing is to purchase a plastic ring sizer. You can do so from our website. Just be aware with this sizer, there are still small discrepancies, but it is still much better than any printable ring size chart. Those we do not recommend.

It’s best to size your finger several times at different times of the day, in different weathers, or even after you’ve eaten a meal. Our fingers can fluctuate a lot depending on these factors. It’s best to do it several times and come up with an average.

If you are trying to secretly figure out your partner’s finger size, I recommend finding a ring they wear (ideally on their ring finger) and tracing the interior circumference with a mechanical pencil. The thinner the point, the better to avoid discrepancies. Then measure the diameter. With that measurement we can get close to the right size.

Read our blog post on all things finger sizing for even more information!

What if I purchased a ring in the wrong size?

If you received your ring and find that it is the wrong size, we do offer resizing services on our pieces for an additional fee. The fee begins at $45 for silver or bronze and $75 for fine jewelry pieces and does not include applicable shipping charges. Final rates vary and are determined by the complexity of the sizing. For instance, if it requires going larger, more metal will be needed which will be taken into account of the final fee.

In general, most of our styles can be sized up or down 1-2 sizes. In the event the sizing is very off and the design does not allow us to size it, there is an option of remaking the ring in the correct size. There are additional costs in remaking a ring and we can discuss them should this happen.

Our one of a kind fine jewelry pieces and custom designs do include one complimentary sizing and one upgraded UPS 2nd day insured shipping. Beyond these, applicable sizing and/or shipping fees will be applied.

We typically need about 2 weeks for the sizing process.

Can I use my own stones?

Yes! We love breathing new life into heirloom stones. We can reuse your stones in a custom piece or even one of our Made to Order styles.

Please understand, if we are reusing your heirloom stones in a new piece, we cannot be liable for the integrity of those stones and any potential damage caused. We absolutely guarantee to take the utmost care when handling them and are professionally trained to do so. We will also inspect your stones before removing them from their old settings and right after and will notify you if any damage is seen (i.e. chips). Gemstones are inherently unique each in their own way and may contain natural characteristics that add to their delicate qualities that are beyond our control. In the instance your gem is damaged during the production process, please understand there may be an additional cost to replace it. 

What are lab grown diamonds?

Lab grown diamonds have the exact same chemical make up and properties as natural diamonds. The only difference is lab grown diamonds are grown in a highly controlled laboratory environment using advanced technology as opposed to grown naturally from the earth. We choose to work with lab grown diamonds on occasion because of its numerous benefits. They are slightly more affordable than natural diamonds and they require no mining; making them the most ethical and conflict-free choice.

What is Continuum Sterling Silver?

Continuum sterling silver is just like traditional sterling silver but better. It contains more than 95% precious metal content whereas sterling silver only has 92.5%. It’s durability is more like 14k gold and it is more resistant to oxidization and tarnish. These superior qualities make it a great cost-friendly option for ceremonial jewels. This metal was created and patented by Stuller. Learn more about the metal here.

Do you do general repair work?

We only do repair work on TYTIN pieces. We do not work on pieces created by other brands and jewelers.