Returns + Shippings
Returns Policy
We hope you are happy with your TYTIN purchase and we do everything in our power to ensure you are happy. However, in the case you are not happy with your piece, please understand that all Made to Order and Customized pieces cannot be returned or refunded. Once an order is placed, we put it into production and it cannot be cancelled. If you are hesitant or have any questions about placing your order, feel free to contact us ahead of time.
If you have purchased a Made to Order ring and find that you need it resized, we do offer sizing for a fee that ranges between $40-$80. Pricing varies depending on the metal and whether it needs to go up or down in size. Client is also responsible for applicable shipping charges. Please contact us for your sizing needs.
On occasion, there are items listed as Ready to Ship which are eligible for exchange or shop credit within 7 days of receipt. If your piece meets this criteria and it has not been customized in any way (i.e. resized), please contact us to get the return process started. The returned item must be sent in its original, new condition and receipt of purchase. We cannot refund shipping charges on returned items. Client is responsible for shipping costs related to a returned or exchanged item.
Items listed in our SALE/LAST CALL category are FINAL SALE except rings. In the instance your ring does not fit, see above for our Ready to Ship return policy. We cannot guarantee there will be a size available to exchange it with since items in our this category are either discontinued or extremely limited.
Shipping & Handling
Ready to Ship and Last Call items will ship out within 3-5 business days.
Customized and Made to Order items require 4-6 weeks for production before shipping out.
We ship USPS First Class Mail which does not include tracking or any insurance; or USPS Priority Mail with delivery confirmation/tracking and included $50 insurance coverage.
Orders over $500 will be automatically upgraded to UPS ground shipping with signature required. Please ship to an address where your package may be received by someone you trust.
If you are local and would like to arrange pick up, select LOCAL PICKUP at checkout and we will email you to arrange a pick up at our studio in North Center at 4101 N. Lincoln Ave. Chicago, IL 60618.
If you have any additional shipping inquiries or international shipping inquiries, please contact us at tytinjewelry@gmail.com before placing your order.
We cannot refund for lost or stolen packages and are not responsible for items not received due to an incorrect shipping address. If you suspect your package has gone missing or lost, we'll do our best to open a shipping claim. Please understand though that we cannot offer a replacement or refund for lost or stolen mail. Tytin Jewelry is not responsible for lost, missing, stolen, or damaged parcels. Please be sure to mail your items to a safe address and to where someone can sign for it if shipping out UPS.
We are based in Chicago, IL and must charge a 10.25% sales tax for any orders shipped to IL state.